GDPR

Under the General Data Protection Regulations you are entitled:

– to ask for details of any data we hold;

– to ask to have it corrected if it is inaccurate;

– to ask for it to be deleted from our records.

Further information on your full rights under GDPR can be obtained from the Information Commissioner’s Office.

If you have ANY concerns about data we may hold, please contact us initially at:

Privacy Policy

Our privacy policy provides you with details of the information that Genesis Precision Engineering Limited collects and uses about you, the data subject. Genesis Precision is registered as a ‘data controller’ and ‘processor’ under the General Data Protection Regulations (GDPR), because we collect and process personal information about you. We process and hold your information in order to provide business products, services and ongoing communications. This Policy explains how we use and share your information. Information may be collected on a paper or online form (website), by telephone, email, by a member of our staff

Why do we collect information about you?

We need to collect and hold information about you, in order to:

  • confirm your identity to provide business services;
  • contact you by post, email or telephone;
  • understand your needs to provide the services that you request;
  • understand what we can do for you and inform you of other relevant services and benefits;
  • obtain your opinion about our services;
  • update your customer record;
  • make sure we meet our statutory obligations.
  • help us to build up a picture of how we are performing at delivering services to you and what services our customers need.

It is important to be aware that we may not be able to provide you with a product or service unless we have enough information, or your consent to use that information.

We process personal data including but not limited to:

  • Name, address, telephone and email contact details
  • Correspondence with you, such as information you have provided
  • Data provided to prove your identity

How we Use your information

We will use the information you provide in a manner that conforms to the GDPR. We will endeavor to keep your information accurate and up to date and not keep it for longer than is necessary. In some instances the law sets the length of time information has to be kept.

We will process your information for the following purposes:

  • for the service you requested, and to monitor and improve Genesis Precision’s performance in responding to your request
  • to allow us to be able to communicate and provide products and services appropriate to your needs;
  • to ensure that we meet our legal obligations;

We will not pass any personal data on to third parties, other than to those who process information on our behalf, or because we are required or allowed to do so by law. and where possible we will only do so after we have ensured that sufficient steps have been taken to protect the personal data by the recipient.

Data Retention

The data that we hold on data subjects, is only held on our systems to enable us to deliver our range of business products and services to our customers. We will ask all data subjects for their consent to store data and the timescales that we will need to keep their data for so that we can provide these services and offer ongoing support. Data will be stored within the European Union and not transferred to any third party country or International organisation.

Telephone calls and emails

When making an enquiry on our website you will be required to enter your contact number and email address. We will then use this data to contact you and provide the product/service that you require. Currently, we do not record any phone calls. If this situation changes, we will inform you at the time. If implemented it will be used to increase your security, for our record keeping of the transaction, and for our staff training purposes.

If you email us we may keep a record of your contact, your email address and the email for our record keeping of the transaction. We suggest that you keep the amount of confidential information you send to us via email to a minimum.

Using our website

Our website does not store or capture personal information. It does not use automated decision making or profiling. It merely logs a number called your IP address which is automatically recognised by the system. Our web maintenance team may use Google Analytics to record visitors' use of the site and we use this information to inform our changes to the layout of our website and to the information in it. Log files do not contain any personal data and they are not used to identify any individual patterns of use of our website.

Our systems will capture and record personal information if you:

  • subscribe to or apply for services that require personal information,
  • report a fault and give your contact details for us to respond,
  • contact us and leave your details for us to respond. Any forms on our website that capture personal information are secure.

 Information sharing

We will never share your personal data with any third parties, unless we have obtained your consent or, unless we are permitted to do so under the GDPR or are legally required to do so. We may disclose information to other organisations where it is necessary to comply with a legal obligation, or where permitted under the GDPR, e.g. where the disclosure is necessary for the purposes of the prevention and / or detection of crime.

How we Protect your information

The information you provide will be subject to strict measures and procedures to make sure it can't be seen, accessed or disclosed to anyone who shouldn't see it. We provide training to staff who handle personal information and treat it as a disciplinary matter if they misuse or do not look after your personal information properly. We will not keep your information longer than it is needed or where the law states how long this should be kept. We will dispose of paper records or delete any electronic personal information in a secure way.

Data - subjects rights

You have the following rights under GDPR:

  • Right to access the data held by us
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to have any data processing restricted
  • Right to data portability
  • Right to object

Right to access

You are entitled to request access to any information about you that we hold, and we have a form which you can use to make such a request.

Right to rectification

We try to ensure that any information we hold about you is correct. There may be situations where you find the information we hold is no longer accurate and you have the right to have this corrected.

Right to erasure/be forgotten

You have the right to request that Genesis Precision stops processing your personal data in relation to any service that we offer. However, this may cause delays or prevent us delivering a service to you. Where possible we will seek to comply with your request but we may be required to hold or process information to comply with a legal requirement.

Right to data restriction

You have the right to ask for a restriction of processing of your data if you believe that:

  • The accuracy of the data held by us is incorrect and you want to contest it
  • The processing is unlawful
  • We no longer need to keep the data, but you require it for establishment, exercise or defence of a legal claim
  • Pending legitimate grounds of interests of controller over the data subject.

This may cause delays or prevent us delivering a service to you. You will be informed by us before any restriction is lifted.

Right to Data Portability

You have the right to ask us to move/transfer your data to another organisation. Genesis Precision will provide this information in an appropriate and readable form such as a CSV file. We will fulfill this request within one month of the request been made unless the request is complex or we receive multiple request for data and this would extend the request for a maximum of two months. We would respond within a month if this was the case.

Right to Object

You can contact us directly regarding any of these rights, please see the address details provided below. Alternatively, for objections and complaints, you can also contact the UK supervisory body - ICO at https://ico.org.uk.

Notifications

Notification is the process where organisations register what personal data they use and how they use it with the Information Commissioner (ICO). The Data Protection Act 1998 requires every data controller who is processing personal data to notify unless there is a legal reason for them not to. Each entry includes the name and address of the data controller and a general description of the processing of personal data by a data controller. You can consult the register to find out what processing of personal data is being carried out by a particular data controller.

Investing for the future, our highly skilled and well-trained staff, coupled with the latest in CNC machinery and technology, help us to maintain the high level of service our customers are looking for. Our aim is to deliver the best service every time.

Contact Us

Unit C4
Button End Industrial Estate
Harston
Cambridge
CB22 7GX

This email address is being protected from spambots. You need JavaScript enabled to view it.
TEL: +44 (0)1223 870004
FAX: +44 (0)1223 872025